What is powering your device
Almost every vape on our shelves runs on a lithium-ion cell. Disposables have one sealed inside. Pods and starter kits have one built in with a USB-C port on the side. Bigger mods take removable 18650 or 21700 cells that you buy separately and charge in an external charger.
The handling differs by type, so work out which one you have first. Not sure? Bring it in and we will tell you in ten seconds.
Charging
- Use the cable and charger that came with the device, or a plain USB wall adapter of the same rating
- Unplug it once it reads full instead of leaving it on the charger overnight out of habit
- Charge on a hard surface, not on a bed, a couch, or a pile of clothes
- Stop if the device gets hot enough that you would rather not hold it
- Never try to charge a disposable. They are sealed units built for one cycle, whatever a video tells you.
Storing removable cells
Loose 18650 and 21700 cells need the most attention, because a bare cell in a pocket can short against keys or coins.
- Carry them in a plastic battery case, one cell per slot
- Keep the wrap intact. A torn or nicked wrap means that cell is done. Rewrap it or retire it.
- Keep pairs together. Do not mix an old cell with a fresh one in a dual-battery mod.
- Stay out of hot cars and direct sun
Everyday handling
Devices live rough lives. They ride in bags, get dropped on SkyTrain platforms, and sit on dashboards in July. A few habits cover most of it:
- Store the device upright so liquid does not seep down into the battery section
- Dry the charging port if the device gets wet
- Keep it away from extreme heat and hard freezes
- Read the manual once. Manufacturers list current limits for a reason.
When to retire a battery
Stop using the cell or device and replace it if you see:
- Swelling, bulging, or a soft spot
- A torn wrap or exposed metal on a removable cell
- Rust or corrosion around the contacts
- Charging that takes far longer than it used to, or a charge that no longer holds
- Any leaking
Where used batteries go
Vapes and loose cells do not belong in household garbage or the blue bin. BC runs free drop-off programs for batteries and small electronics, and plenty of retailers and municipal depots take them. Ask at the counter and we will point you to the nearest one.
The rules behind the product
Vaping devices sold in Canada fall under federal product rules. Health Canada publishes the details in its vaping product regulation overview, and the province keeps its own tobacco and vapour product pages. Retail nicotine is capped at 20 mg/mL across the country, and 0 mg/mL bottles sit on the same shelf.
Bring it in
If something on your device looks off, do not guess at it. Bring it to any MooseVape and a staff member will look at it with you. No purchase needed.
You must be 19+ with government-issued photo ID to buy, and we card every visit. See what counts as ID. All five stores run 24/7:
- Newton, Surrey
- Surrey Central
- Delta on Scott Road
- Denman in Vancouver's West End
- Abbotsford on Clearbrook Rd
Find the closest store or read our FAQ. Shopping for a device that takes removable cells? Our starter kit guide and coil guide are worth a look first.